1. UK and EU Cookie Law
2. Type of Cookies
2.1 Necessary cookies are essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information;
2.2 Non-Necessary cookies may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent before running these cookies on your website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
2.4 Google Analytics, a web analytics service provided by Google. This sets a cookie to evaluate your use of our website and compile reports for us on the activity of our website. How to reject or delete this cookie – http://www.google.com/intl/en/privacypolicy.html;
2.5 Google Adwords to remarket or use similar audiences to display adverts on other 3rd party websites. To opt-out: https://support.google.com/ads/answer/2662922?hl=en-GB.
3. Methods of Processing the Data
3.1 The Data Controller properly processes the Data of Users and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data;
3.2 The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time. The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller. The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
4. Data Retention
4.1 Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Policy or until you request that the Data be deleted;
4.2 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
5. Types of Data Collected
5.2 We may collect the following Data, which includes personal Data, from you:
5.4 Contact Information such as email addresses and telephone numbers;
5.5 An IP address (automatically collected);
5.6 Web browser type and version (automatically collected);
5.7 Operating system (automatically collected);
5.8 A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
5.9 In each case, following this Policy.
6. The Use of the Collected Data
6.1 We collect your Data automatically via cookies when you visit our website, in line with cookie settings in your browser. If you would like to find out more about cookies, including how we use them and what choices are available to you, please contact us. We will also collect data from you when you contact us via the website, for example by using the chat function. The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Managing contacts and sending messages and Displaying content from external platforms. The Personal Data used for each purpose is outlined in the specific sections of this document. If you are renting a property we are acting as letting agents of, we will share your data with third party referencing agencies for the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property. We use your personal information to fulfill our obligations to you to let or sell your property or, if you are a buyer or tenant, to arrange a contract for sale or a lease for you. Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.
6.2 Any or all of the above Personal Data or Data may be collected or required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, we may use Data for the following reasons:
6.3 Internal record keeping;
6.4 Improvement of our products/services;
6.5 Transmission by email of marketing materials that may be of interest to you;
6.6 Contact for market research purposes that may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
6.7 A soft opt-in consent is a specific type of consent, which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
6.8 Use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “User Rights” below).
7. User Rights
7.1 Users have the right, at any time, to know whether their data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out below. This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies. Full User Rights are set out below:
7.2 The processing of your Data (where consent is our legal basis for processing your Data), please email us on [email protected];
7.3 Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why;
7.4 Right to correct – the right to have your Data rectified if it is inaccurate or incomplete;
7.5 Right to erase – the right to request that we delete or remove your Data from our systems;
7.6 Right to restrict our use of your Data – the right to “block” us from using your Data or limit how we can use it;
7.7 Right to data portability – the right to request that we move, copy or transfer your Data;
7.8 Right to object – the right to object to our use of your Data including where we use it for our legitimate interests and leading businesses;
7.9 If you are not satisfied with the way a complaint you make concerning your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/;
7.10 The Data we hold about you must be accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
8. Additional Information
8.1 The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or the stages leading to possible legal action arising from improper use of this Website or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities;
8.2 System Logs and Maintenance: For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use for this purpose other Personal Data (such as IP Address);
8.4 To make enquiries, exercise any of your rights set out above, or withdraw your consent to of other websites before using them.
8.5 We reserve the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations. You may contact us by email at [email protected]
9. General Data Protection Regulation (GDPR)
9.1 One of the GDPR’s main objectives is to protect and clarify the rights of EU citizens and individuals in the EU with regards to data privacy. This means that you retain various rights in respect of your data, even once you have given it to us;
9.2 Right to Object: this right enables you to object to us processing your data where we do so for one of the following four reasons: (i) our legitimate interests; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials; and (iv) for scientific, historical, research, or statistical purposes;
9.3 Article 6(1)(f) of the GDPR is the one that is relevant here – it says that we can process your data where it “is necessary for the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.”;
9.4 If your objection relates to direct marketing, we must act on your objection by ceasing this activity;
9.5 Right to Withdraw Consent: Where we have obtained your consent to process your data for certain activities (for example, for our marketing arrangements or automatic profiling), you may withdraw this consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition;
9.6 Data Subject Access Requests (DSAR): You may ask us to confirm what information we hold about you at any time, and request us to modify, update or Delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so;
9.7 Right to Erasure: You have the right to request that we erase your data in certain circumstances. Normally, the information must meet one of the following criteria:- the data are no longer necessary for the purpose for which we originally collected and/or processed them;- where previously given, you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing;
9.8 The data has been processed unlawfully (i.e. in a manner which does not comply with the GDPR);
9.9 The data must be erased for us to comply with our legal obligations as a data controller; or
9.10 If we process the data because we believe it necessary to do so for our legitimate interests, you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing;
9.11 When complying with a valid request for the erasure of data we will take all reasonably practicable steps to Delete the relevant data;
9.12 Right to Restrict Processing: You have the right to request that we restrict our processing of your data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either: (i) one of the circumstances listed below is resolved; (ii) you consent; or (iii) further processing is necessary for either the establishment, exercise or defense of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest;
9.13 If we have shared your data with third parties, we will notify them about the restricted processing unless this is impossible or involves a disproportionate effort. We will, of course, notify you before lifting any restriction on processing your data;
9.14 If you would like to exercise any of these rights or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us;
9.15 The personal information we hold about you must be accurate and current. Please keep us informed if your information changes during the period for which we hold your data.
10.1 You may not transfer any of your rights under this Policy to any other person. We may transfer our rights under this Policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
11. Contact Details