Service Provider Terms & Conditions
Updated Date: 19th January 2026
Parties: Julian Hindley, trading as officebroker.io (“officebroker.io”, “we”, “us”, “our”) and the entity or person to whom an Introduction is made (“Provider”, “service provider”, “you”, “your”).
By accepting a Lead or otherwise using our services, you agree to be bound by these Terms.
1. Definitions
1.1 “Introduction” means any communication by which we identify or refer a prospective client (“Lead”) to you, including by name, contact details, email, telephone, website reference, enquiry, viewing request, or quotation request.
1.2 “Lead” means any person or entity introduced by us to you, including any group company, affiliate, associated entity or connected individual of that Lead.
1.3 “Contract” means any lease, licence, agreement for lease, side letter or other written agreement between you and a Lead for occupation of a Space.
1.4 “Space” means any commercial flexible, coworking, managed, serviced or similar office premises.
1.5 “Commission” means 10% of the first year’s total gross rent payable by the Lead under a Contract, excluding VAT and service charges.
1.6 Capitalised terms not defined in these Terms have the meanings given in the Companies Act 2006 (or equivalent legislation).
2. Our Service
2.1 We will introduce eligible Leads to you in respect of available Spaces.
2.2 We act solely as an introducer of Leads and do not provide legal, financial or other professional advice.
2.3 We act solely as an introducer of Leads and do not act as agent, representative, or partner of you or any Lead. We have no authority to make representations, give warranties, negotiate binding terms, or enter into any agreement on your behalf. Any assistance we provide in facilitating communications or discussions is administrative only and shall not create any agency, partnership, fiduciary relationship, or joint venture.
3. Non‑Exclusivity
3.1 This Agreement is non-exclusive. You may engage other brokers or source clients independently.
3.2 We may continue to promote your Spaces to other Leads.
4. Service Provider Obligations
4.1 You shall:
a) Use each Lead’s information solely to pursue the relevant opportunity;
b) Treat all Leads professionally and comply with all applicable laws and regulations;
c) Ensure all Listings and information relating to Spaces are accurate, lawful and up to date;
d) Promptly notify us of any change in availability, pricing, incentives, rates or terms;
e) Not circumvent or seek to circumvent us by dealing directly or indirectly with any Lead introduced by us, or any associated or connected entity, without our involvement or written consent, for a period of 12 months from the date of Introduction;
f) Notify us in writing within 5 business days if a Lead signs a Contract, provided that failure to do so shall not affect our entitlement to Commission.
4.2 Upon request, you shall provide reasonable evidence of any Contract (for example, a redacted lease or licence summary).
4.3 All information relating to Spaces, including availability, pricing, incentives, specifications, condition, compliance and suitability, is supplied by you and is your sole responsibility. We do not verify such information and accept no liability for any inaccuracies, omissions or changes not promptly notified to us.
5. Fees & Commission
5.1 If, within 12 months of an Introduction, you enter into a Contract with a Lead, you shall pay us Commission.
5.2 Commission is calculated as 10% of the first year’s total gross rent payable under the Contract, excluding VAT and service charges.
5.3 We will invoice you within 7 days of receiving notification of a Contract. Invoices are payable in full within 30 days of the invoice date, in GBP.
5.4 Late payments shall accrue interest at 8% above the Bank of England base rate, calculated daily from the due date until payment.
5.5 If you agree to any variation, extension, renewal, expansion, re-gear or increase in rent or space with a Lead introduced by us, whether during the initial term or thereafter, additional Commission shall be due on the increased or further consideration.
5.6 If a Contract terminates early, no refund of Commission is due unless we agree otherwise in writing, and only where any repayment to you has first been made to us in full.
6. Audit Rights
6.1 You shall maintain accurate records of all Contracts entered into with Leads introduced by us.
6.2 We (or our appointed auditor) may, on reasonable notice, inspect such records once per calendar year or in relation to any specific Commission claim, solely to verify Commission payable.
6.3 All information disclosed during any audit shall be treated as confidential.
7. Data Protection
7.1 Each party shall comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
7.2 You shall process personal data received from us only for the purpose of pursuing the relevant Contract and for no other purpose.
7.3 Each party shall implement appropriate technical and organisational measures to protect personal data.
7.4 You warrant that all personal data you provide to us has been obtained lawfully and that you have a lawful basis for sharing it.
8. Confidentiality
8.1 Each party shall keep confidential all commercially sensitive or confidential information received in connection with these Terms.
8.2 Confidential information may be disclosed only to employees, professional advisers or subcontractors on a need-to-know basis.
8.3 This clause shall survive termination.
9. Intellectual Property & Acceptable Use
9.1 All Website content, including text, graphics, images, code and trademarks, is owned by or licensed to officebroker.io.
9.2 You may not reproduce, adapt, distribute, frame or deep-link to any part of the Website without our prior written consent, except for fair and lawful linking to our homepage.
9.3 You must not introduce viruses, malware or attempt unauthorised access to the Website.
9.4 Nothing in this clause restricts your legitimate use of Leads or Listings as intended under these Terms.
10. Warranties & Indemnity
10.1 We make no warranty or representation as to the suitability, financial standing, intent, creditworthiness or likelihood of any Lead concluding a Contract, and we have no obligation to replace or refund any Lead.
10.2 You warrant that all information you provide relating to Spaces and Listings is accurate, lawful and not misleading.
10.3 You shall indemnify us against all losses, costs, damages, claims and expenses (including reasonable legal fees) arising from your breach of these Terms, any misrepresentation, or your dealings with any Lead.
10.4 We do not provide legal, surveying, valuation, tax, investment or other professional advice. You acknowledge that you have not relied on any statement, representation or information provided by us when entering into any Contract and that you have relied on your own assessments and professional advisers.
11. Limitation of Liability
11.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11.2 Our total aggregate liability (whether in Contract, tort or otherwise) shall be limited to the greater of:
(a) the total Commission actually paid by you in the 12 months preceding the event giving rise to the claim; or
(b) £1,000.
11.3 We shall not be liable for any indirect, special or consequential loss, including loss of profit, revenue or business opportunity.
11.4 Neither party shall be liable for any failure or delay in performance of its obligations (excluding payment obligations) where such failure or delay results from events beyond its reasonable control, including acts of God, pandemics, war, terrorism, strikes, utility or telecommunications failures, or governmental action.
12. Change of Ownership & Insolvency
12.1 You shall notify us within 14 days of any change of control, merger, sale or insolvency event.
12.2 Any outstanding Commission shall become immediately due and payable upon such event.
13. Termination & Survival
13.1 Either party may terminate these Terms on 30 days’ written notice.
13.2 Either party may terminate immediately if the other commits a material breach and fails to remedy it within 14 days of written notice.
13.3 Termination shall not affect accrued rights, including Commission payable for Introductions made before termination.
13.4 Clauses 5, 6, 7, 8, 10, 11, 13.3 and this clause shall survive termination.
14. Notices
14.1 Notices must be in writing and delivered by hand, pre-paid first-class post in the UK, or email to the address last notified by the receiving party.
14.2 Notices are deemed received:
a) By hand — on receipt;
b) By post — the next business day (UK);
c) By email — the next business day;
d) International post — five business days after posting.
15. Dispute Resolution
15.1 The parties shall first seek to resolve disputes through good-faith negotiations.
15.2 If unresolved within 30 days, either party may refer the dispute to mediation under the CEDR Model Mediation Procedure.
15.3 If still unresolved after 60 days, either party may commence court proceedings or arbitration.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless the parties agree to arbitration under the Arbitration Act 1996.
17. Entire Agreement, Variation & Severability
17.1 These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.
17.2 No amendment or waiver is effective unless in writing and signed by both parties.
17.3 If any provision is held invalid or unenforceable, it shall be deemed deleted, and the remaining provisions shall remain in full force.
17.4 You confirm that you are acting in the course of business and not as a consumer, and that consumer protection legislation does not apply.
By accepting a Lead or otherwise using our services, you confirm that you have read, understood and agree to be bound by these Terms.